FACULTY OF SCIENCE 200 LEVEL

BUS207

FBQ1: Listening carefully with the intent of attacking the speaker is known as………….
Answer: ambushing

FBQ2: The process of screening out parts of information that bores us or makes us uncomfortable in a communication process is known as………….. 
Answer: selective listening

FBQ3: The psychological theory which states that a person feels conflict if they hold two or more attitudes that are in opposition to each other is known as………….. 
Answer: dissonance

FBQ4: The method of memorising lists and organising them is known as……….. 
Answer: mnemonics

FBQ5: A symbol or combination of symbols used to convey emotional content in written or message form is known as…………. 
Answer: emoticons

FBQ6: Any interference that keeps a message from being understood or accurately interpreted is regarded as…………… 
Answer: noise

FBQ7: A dialogue intended to produce an agreement upon courses of action, to bargain for individual or collective advantage, to resolve disputes or to craft outcomes to satisfy various interests is referred to as……….. 
Answer: negotiation

FBQ8: The process of breaking talks into steps, organised by time is known as……….. 
Answer: chronology

FBQ9: The first step in planning an oral presentation is developing a…….
Answer: purpose statement

FBQ10: The process of speaking to a group of people deliberately and in a structured manner with the intention of informing, influencing, or entertaining them is known as…………
Answer: public speaking

FBQ11: The letter that accompanies an applicant’s curriculum vitae is known as……….. 
Answer: cover letter

FBQ12: In formal letter writing, the abbreviation RSVP stands for…………
Answer: please reply

FBQ13:  PP is the abbreviation for……….., which is a Latin phrase used in formal letter writing to show that one is signing a letter on somebody else's behalf
Answer: per procurationem

FBQ14: Internal communications within an organization is conveyed through……..
Answer: memos

FBQ15: Writing is said to be……..because it can occur at any time and the process can return several times
Answer: recursive

FBQ16: The method of drawing rough sketches to plan a picture book, a movie script, a graphic novel or other fiction is known as………. 
Answer: storyboarding

FBQ17: The technique of creating a visual web that represents associations among ideas is known as…………… 
Answer: clustering

FBQ18: Words that carry the meaning or sense in a sentence is referred to as……….
Answer: keywords

FBQ19: Words are made from………..
Answer: Syllables

FBQ20: A…………..sentence encapsulates or organises an entire paragraph and often appear at the beginning
Answer: Topic

FBQ21: A complete sentence has a subject and a……….. 
Answer: predicate

FBQ22: A…………..is the most basic type of a sentence which consists of a single independent clause 
Answer: simple sentence

FBQ23: A…………is a grammatical and lexical unit consisting of one or more words, representing distinct and differentiated concepts, and combined to form a meaningful statement, question, request, or command. 
Answer: sentence

FBQ24: One method of note taking common among visual communicators that allows them to illustrate using a tree structure is known as……… 
Answer: mapping

FBQ25: The practice of writing pieces of information, often in an informal or unstructured manner is known as:  
Answer: note taking

FBQ26: PQRST is an acronym for a study method which stands for ……., Question, Read, Summary, and Test 
Answer: Preview

FBQ27: Communication among employees of the same level in an organization is called…
Answer: horizontal communication

FBQ28: The process of exchanging messages or information between two or more parties for the purpose of promoting business growth is referred to as………….. 
Answer: business communication

FBQ29: Voice qualities such as volume, pitch, tempo, rhythm, articulation, resonance, nasality, and accent give each individual a unique………….
Answer: voice print

FBQ30: The context in which a communicator speaks is known as………..
Answer: voice set

FBQ31: The vocalized but nonverbal parts of a message are known as……….
Answer: paralanguage

FBQ32: The study of the role of eyes in non-verbal communication is referred to as…………
Answer: oculesics

FBQ33: Gestures with direct verbal translations are referred to as…… 
Answer: emblems

FBQ34: ………is central to the construction, maintenance and transmission of culture, as well as to cultural resistance and change
Answer: Communication  

FBQ35: The communication between people involving the sending and reception of wordless clues is known as…………….. 
Answer: nonverbal communication

FBQ36: ……………are specific body movements that carry meaning 
Answer: Gestures

FBQ37: When an organization is facing a public challenge, or comes under threat, the communication that is put out by the management is commonly referred to as………..
Answer: Crisis management

FBQ38: The aggregate perceptions and assessment by stakeholders including employees of an organisation’s ability to fulfil their expectations is known as………….
Answer: organizational reputation

FBQ39: ………….is the reality and uniqueness of an organisation, which is integrally related to its external and internal image and reputation through corporate communication
Answer: Corporate Identity

FBQ40: The set of activities involved in managing and orchestrating all internal and external communications aimed at engaging employees and stakeholders on which an organization depends is known as…………….
Answer: corporate communication

FBQ41: Communication…..is the notion that an individual's or group's behavior are governed by their morals which in turn affects communication
Answer: Ethics

FBQ42: The live exchange and mass articulation of information among several persons and machines remote from one another but linked by a telecommunications system is known as………..
Answer: teleconference

FBQ43: ………..is understood through such indicators as direction of lean, body orientation, arm position, and body openness
Answer: Posture

FBQ44: In a communication process………can be used to determine a communicator’s degree of attention or involvement
Answer: posture

FBQ45: The study of body movements, facial expressions, and gestures in a communication process is known as …………… 
Answer: Kinesics

FBQ46: Space in non-verbal communication may be divided into four main categories: intimate, personal, public, and …….. space
Answer: Social

FBQ47: …… is the study of the use of time in non-verbal communication
Answer: Chronemics

FBQ48: The study of how people use and perceive the physical space around them is known as…..
Answer: proxemics

FBQ49: The process of communicating through sending and receiving wordless messages is known as……………
Answer: non-verbal communication

FBQ50: A…….is an organizational structure where every entity in the organization, except one, is subordinate to a single other entity
Answer: hierarchical organization

MCQ1: The imparting or interchange of thoughts, opinions, or information by speech, writing, or signs is known as?
Answer: Communication

MCQ2: Communication is commonly perceived as a:
Answer: One-way process

MCQ3: The following are common barriers to successful communication except:
Answer: Structure

MCQ4: The collection of rules and conventions that govern the composition of sentences in any given natural language is known as: 
Answer: Grammar

MCQ5: In the sentence note taking method, every new thought is written as: 
Answer: A new line

MCQ6: The ‘R’s in SQ3R study skill stand for:
Answer: Read, Recite and Review

MCQ7: The form of note taking that uses graphic organizers and diagrams to organize information is known as:
Answer: Mapping

MCQ8: The mere exchange of words between two or more parties is regarded as:
Answer: Conversation

MCQ9: The following are types of paralinguistic symbols except:
Answer: Vocal synthesisers

MCQ10: Paralinguistic symbols concerned with momentary variations in the manner in which verbal symbols are presented (e.g., volume, force, pitch) are known as:
Answer: Vocal qualifiers

MCQ11: Sounds that can stand alone as symbols because they can be interpreted as having a specific meaning are known as:
Answer: Vocal characterizers

MCQ12: Sounds that regulate the flow of verbal conversation is known as:
Answer: Vocal segregates

MCQ13: Body movements that facilitate the release of tension, stress, or anxiety is known as:
Answer: Adaptors

MCQ14: The following are qualities of effective feedback except:
Answer: Political correctness

MCQ15: The principle that people are drawn towards persons and things they like, evaluate highly, and prefer; and they avoid or move away from things they dislike, evaluate negatively, or do not prefer is known as:
Answer: Immediacy principle

MCQ16: The context in which a speaker speaks is known as:
Answer: Voice set

MCQ17: The use of space and distance within communication is known as:
Answer: Proxemics

MCQ18: The study of how time affects communication is known as:
Answer: Chronemics

MCQ19: The study of paralanguage, which includes the vocal qualities that go along with verbal messages, such as pitch, volume, rate, vocal quality, and verbal fillers is known as:
Answer: Vocalics

MCQ20: The most common type of gesture which are used to illustrate the verbal message they accompany are known as
Answer: Illustrators

MCQ21: Gestures that have a specific agreed-on meaning are known as:
Answer: Emblems

MCQ22: The main types of gesture include the following except:
Answer: Amber

MCQ23: What is the term for the psychological distance between communicators which includes eye contact, smiling, vocal expressiveness, physical proximity etc.
Answer: Immediacy

MCQ24: The physical distance between communicators indicates:
Answer: The type of relationship they have

MCQ25: For the purposes of understanding how different people communicate non-verbally, Edward Hall separated cultures into two basic categories:
Answer: Contact and non-contact cultures

MCQ26: The personal space, or “bubble,” that one maintains around their person in non-verbal  communication is known as:
Answer: Body territory

MCQ27: The following are kinds of territories in proxemics except:
Answer: Private territory

MCQ28: The following are types of distances communicators keep except:
Answer: Private

MCQ29: The study of the way in which certain body movements and gestures serve as a form of non-verbal communication is known as:
Answer: Kinesics

MCQ30: The following are non-verbal communication theories except:
Answer: Kinetics

MCQ31: The phrase or sentence that has meaning (vocabulary) and structure (grammar) is known as a:
Answer: Locution

MCQ32: The following are illocutionary/perlocutionary points except:
Answer: Constitutives

MCQ33: The two types of locutionary act are:
Answer: Propositional and utterance acts

MCQ34: Speech acts that have an effect on the feelings, thoughts or actions of either the speaker or the listener is known as:
Answer: Perlocutionary act 

MCQ35: Communication contexts include the following except:
Answer: Private communication

MCQ36: The first major context within the field of communication is:
Answer: Intrapersonal communication

MCQ37: The utterance of sounds that have sense and reference and therefore meaning is known as a:
Answer: Locutionary act

MCQ38: The theory of language that says that our utterances aren’t just about words and their dictionary definitions. 
Answer: Speech act theory

MCQ39: The distance between communicators interacting with each will depend on the following factors except:
Answer: Music 

MCQ40: Which of the following is a type of space in non-verbal communication?
Answer: All of the options

MCQ41: Which of the following factors are capable of influencing the behaviour of communicators during an interaction?
Answer: All of the options

MCQ42: The overall assessment of an organisation by its stakeholders is known as:
Answer: Reputation

MCQ43: The reality and uniqueness of an organisation, which is integrally related to its external and internal image and reputation through corporate communication is known as:
Answer: Corporate identity

MCQ44: A dialogue intended to produce an agreement upon courses of action, to bargain for individual or collective advantage, to resolve disputes or to craft outcomes to satisfy various interests is referred to as:
Answer: Negotiation

MCQ45: The following are principles of interpersonal communication except:
Answer: Interpersonal communication is rigid

MCQ46: The common fear of public speaking is called
Answer: Glossophobia

MCQ47: The writing process is seen as consisting the following steps except:
Answer: Storing

MCQ48: Words that have exactly the same sound (pronunciation) but different meanings and (usually) spelling is known as:
Answer: Homophones

MCQ49: The science of the sounds of human speech is known as:
Answer: Phonetics

MCQ50: “Although my friend invited me to a party, I do not want to go”; what type of sentence is this?
Answer: Complex sentence

MKT108

FBQ1: Marketing is a very exciting field which requires a great deal of ______ to be successful in it
Answer: Creativity

FBQ2: Knowledge about marketing decisions and processes will improve _____________
Answer: competences

FBQ3: ____ is the business process by which products are matched with markets and through which transfer of ownership is effected.
Answer: Marketing  

FBQ4: The most basic concept underlying marketing is that of ________
Answer: Human needs

FBQ5:  They are desires for specific satisfaction of deeper needs ____ 
Answer: Human wants

FBQ6: When backed by purchasing power, wants become___________
Answer: demands

FBQ7: _____________ is anything that can be offered to someone to satisfy a need or want
Answer: Product

FBQ8: Marketing takes place when people decide to satisfy needs and wants through ____________­­­­­­­
Answer: Exchange

FBQ9: _________ is a set of all actual and potential buyers of a product and service
Answer: Market

FBQ10: ____ is someone seeking a resource from someone else, and willing to offer something of value in exchange 
Answer: Maketer

FBQ11: In ____________era there was manufacturing of goods and services, but below the expected demands.
Answer: manufacturing

FBQ12: ____ wrote on monopolistic economy. 
Answer: Professor Joe Robinson

FBQ13: ____ came up due to the failure of the marketing concept. 
Answer: Consumerism

FBQ14: ____ states that marketing department is so complex that it can’t be handled by a single individual. 
Answer: Peter Drucker

FBQ15: Industrial goods can be grouped into three namely- materials and parts, _______, and supplies and services  
Answer: Capital items

FBQ16: ____ are goods bought by individuals and organisations for further processing or for use in conducting a business.
Answer: Industrial

FBQ17: ____________ gives focus on the nature, evolution, and functions of particular institutions and various facilitating agencies. 
Answer: The institutional approach

FBQ18: In new companies, managers are sometimes so busy they have no time for ____ 
Answer: Planning

FBQ19:  ____ is an approach which focuses on social contributions and costs created by various marketing activities and institutions.  
Answer: The social approach


FBQ20: Those goods that buyers, normally, do not think of buying are called ____ 
Answer: Unsought goods

FBQ21: ____ is a marketing concept which holds that no company can operate in every market and satisfy every need; nor can it do a good job within one broad market.  
Answer: Market focus

FBQ22: Marketing executives do not have control over____________; but these variables can be influenced by business activities 
Answer: External variables

FBQ23: In recession period, consumers have less ________________
Answer: Purchasing power

FBQ24: ____ is the statistical study of human population and its characteristics-in terms of distribution.
Answer: Demography

FBQ25: The suit business would hardly survive in northern Nigeria due to their ________orientation.
Answer: Cultural

FBQ26: Marketing managers should not have a good working knowledge of the major laws protecting competition, consumers and society. TRUE OR FALSE?
Answer: FALSE

FBQ27: Consumers are interested in the _______change, because they use it to determine the value of the item bought 
Answer: Price

FBQ28: ______is usually the communication tool employed by marketers to inform people or the market about availability of products/services offered into the markets.
Answer: Promotion

FBQ29: ________is a marketing function concerned with setting certain standards / levels to accomplish the produced goods.
Answer: Standardisation and grading

FBQ30: The fundamental service or benefit that the customer is really buying is called  ____ 
Answer: Core benefits

FBQ31: _______are standardised products and services, usually, of low unit values that consumers wish to buy immediately the needs arise and with little buying efforts.
Answer: Convenience Products

FBQ32: ____ are products that the buyers are willing to wait until the right ones are available before they buy them
Answer: Specialty

FBQ33: Clothing, household appliances, furniture are examples of  ____ goods. 
Answer: Shopping  

FBQ34: Products like typewriters, hand tools, filing cabinets, air conditioners can be classified as ________
Answer: Equipment

FBQ35: ___________are used to aid the running and maintenance of equipment and for keeping the organisation and machines in proper shape.
Answer: Consumable and Operating Supplies

MCQ1: Marketing is a very exciting field which requires a great deal of ______to be successful in business.
Answer: creativity

MCQ2: Marketing is a crucial human activity that is engaged in to satisfy economic needs and ______________ 
Answer: wants

MCQ3: The following conditions, except ________ must subsist for marketing or exchange to take place.
Answer: There must be limited wants and abundant resources

MCQ4: People’s wants become ___________when it is backed by purchasing power,  
Answer: Demands

MCQ5: _________________ is anything that can be offered to someone to satisfy a need or want
Answer: Product

MCQ6: _________ wrote an article on ‘why people must segment their markets and differentiate their products’
Answer: Wanded Smith

MCQ7: _______________ are not examples of consumer goods
Answer: Durable Goods

MCQ8: Laundry detergent is an example of __________ goods
Answer: Convenience

MCQ9: The key to customer retention is _____________
Answer: Customer satisfaction

MCQ10: Satisfied customers do the following except __________________
Answer: Purchase products from the other company

MCQ11: Sales people go beyond meeting the mere expectations of the customer; when they ________a customer
Answer: Delight

MCQ12: A ____________company will track its customer satisfaction level, each period, and set improvement goals.
Answer: Customer-oriented

MCQ13: In non-profit and public organisations, the major goal is ___________
Answer: Survival and attracting more funds

MCQ14: ________concept holds that the organisation should determine the needs, wants, and interests of target markets.
Answer: Societal marketing

MCQ15: In period of ________ consumers have higher purchasing powers and are more willing to buy goods and services offered into the market.
Answer: Prosperity

MCQ16: Nations varies in natural endowments, for example some are rich in oil except _________
Answer: Kenya

MCQ17: The firm’s market, suppliers and marketing intermediaries are classified as_________ variables.
Answer: Non-Controllable

MCQ18: ____________is often regarded as one of the companies’ offering which can stimulate purchases
Answer: Price

MCQ19:  ________ is not one of the intermediaries.
Answer: User

MCQ20: ____________ is a management strategy used to inform and persuadethe market regarding a company’s products.
Answer: Promotion

MCQ21: Merchandising function is subdivided into ___________________
Answer: Standardisation, buying, assembling and Selling

MCQ22: The following are examples of auxiliary functions in marketing, except ___________________
Answer: Warehousing

MCQ23: ____________ is not part of the Product planning and development.
Answer: Product standardisation

MCQ24: ___________ is the key marketing mix variable around which all the other marketing mix variables revolve.
Answer: Product

MCQ25: Consumer is not just interested in the goods, but interested in what _____he/she will get from the goods.
Answer: Benefits

MCQ26: In the case of a hotel, such things as a bed, table, chair, bathroom, and dresser are examples of the ____________ products enjoyed by a guest in the hotel 
Answer: Basic

MCQ27: Products that exceeds customer’s expectations are called _______products
Answer: Augmented

MCQ28: In marketing when emphasis is on quality, price, fashion, style; the product can be classified as _______________.
Answer: Shopping

MCQ29: Personal selling and after-sales service is, generally, more important for__________Products.
Answer: Industrial

MCQ30: Most new, recently introduced products fall into the __________products. 
Answer: Unsought

MCQ31: Consumer products require elaborate _______________
Answer: Channels of distribution

MCQ32: Industrial products are sold through ________________
Answer: Fewer outlets and directly by the firm

MCQ33: Installations are major capital items that form the main assets of production for firms, they are_________________before they are purchased.
Answer: Very costly items that need major decisions

MCQ34: The demand for industrial goods is mostly _________________
Answer: Inelastic

MCQ35: In Nigeria, most often, _____________________
Answer: Buyers are always more than sellers
MKT205
FBQ1: _______________ is defined as “Anything that has the capacity to produce the satisfaction use or perhaps, the profit desired by the customer”.
Answer: product

FBQ2:  _____________ concept indicates that consumers are primarily interested in product quality, and know the quality and feature differences amongst the competing products.
Answer: Product

FBQ3: ____ is the creation, development and delivery of products and services that satisfy the needs and wants of the customer, at a profit. 
Answer: Marketing

FBQ4: ___________concept believes that consumers can be induced to buy more through various sales stimulating devices. 
Answer: Selling

FBQ5: _______________concept believes that organizations, while focusing on consumer satisfaction, should reconcile such objective with social and environmental considerations.
Answer: Societal marketing

FBQ6: ____ function is to provide logistics that delivers the products cost-efficiency on a timely basis.
Answer: Marketing

FBQ7: The first step in the marketing process is ____. 
Answer: Situation analysis marketing

FBQ8: Financial services are the economic services providers by the ________.
Answer: Financial industry

FBQ9: The term “financial services” become more prevalent in the United States partly as a result of the Gramm Leach-Bliley Act of the late ____, which enabled different types of companies operating in the U.S financial services industry at that time to merge. 
Answer: 1990s

FBQ10: ____________ is defined as those “activities”, benefits, or satisfactions which are offered services for sale, or are provided in connection with the sales of goods.
Answer: Services

FBQ11: Services often cannot be separated from their__________.
Answer: Providers

FBQ12: Financial institutions because it has the same nature of service must be creative and ___________ to market needs. 
Answer: Responsive

FBQ13: Marketing came into Nigeria banks after ____ not in form of application of the marketing concepts but inform of advertising and after promotional concepts.
Answer: Mid-80s

FBQ14: Since no company can operate in every market and satisfy every need, there is need for market ________________.
Answer: Segmentation

FBQ15: Mass marketing can also be referred to as ____________ marketing 
Answer: Undifferentiated

FBQ16: __________ differentiation is often adopted when a company is faced with competition.
Answer: Product

FBQ17: ____________is a pattern of living adopted by an individual.
Answer: Lifestyle

FBQ18: ____________is used when a new product is introduced into a market in which there are no competitors.
Answer: Skimming pricing

FBQ19: A firm that uses ___________ sets a price only slightly higher than the cost of the product.
Answer: Penetration strategy

FBQ20: _____________________is defined as the process by which marketing plans are developed for products.
Answer: Marketing planning

FBQ21: ____ is concerned principally with making the product available at the desired time and place.
Answer: Distribution strategy

FBQ22: ________________ should be done in such a way that the brand name must attract the attention of customers.
Answer: Branding

FBQ23: ______________ refers to a short-term arrangement where both the buyer and seller have an interest in providing a more satisfying exchange.
Answer: Relationship marketing

FBQ24: The source of new product can either be internal or ______________. 
Answer: External

FBQ25: The word entrepreneur originated from the French word _____________
Answer: “Entreprende”

FBQ26: _____________ is defined as the process of using initiative to transform business concept to new venture, diversify existing venture or enterprise to high growing venture potentials.
Answer: Entrepreneurship

FBQ27: _______________ is defined as a person who makes money by starting or running businesses, especially when this involves taking financial risks.
Answer: Entrepreneur

FBQ28: __________is defined as the act or process of growth, progress and improvement within a physical setting.
Answer: Development

FBQ29: ___________ is defined as referring to the process of enhancing entrepreneurial skills and knowledge through structured training and institution- building programmes.
Answer: Entrepreneurship development

FBQ30: Any entrepreneur is a risk taker. True or False
Answer: True

FBQ31: An entrepreneur should always possess the _________and resourcefulness to achieve objectives.
Answer: Initiative

FBQ32: Market segmentation is a ___________ philosophy.
Answer: Customer-oriented

FBQ33:  Segmentation makes the choice of distribution channels and communication channels becomes much easier. True or False_____
Answer: True  

FBQ34: _____________ involves dividing buyers into different groups based on social class, life styles or personality characteristics.
Answer: Psychographic segmentation

FBQ35: Demographic factors are the most popular bases for segmenting customer groups. True OR False ____ 
Answer: True

MCQ1: Marketing is the creation, development and delivery of products and services that satisfy the needs and wants of the customer, at a profit.
Answer: True

MCQ2: Entities that are generally marketed include (service, goods, place, person) e.t.c.
Answer: True

MCQ3: Service industry include the following except___________
Answer: Beverage industry

MCQ4: ____________is a visual representation or logical flow of your marketing plan.
Answer: Marketing framework

MCQ5: Societal marketing concept believe more in the present and future wellbeing of the customers and the society.
Answer: True

MCQ6: Macro environment include the following except_________
Answer: Competitive environment

MCQ7: Services are __________
Answer: intangibles

MCQ8: Intangibility of service gives customer the ability to evaluate competing service.
Answer: True

MCQ9: Financial institution includes the following except______
Answer: Hotel industry

MCQ10: Products of financial services industry are intangible and therefore cannot decay, deteriorate, depreciate in value or in form.
Answer: True

MCQ11: Less than any other financial services, banking requires, and customers expect a high degree of confidentiality and honesty on the part of the bank.
Answer: False

MCQ12: Market segmentation is defined as the identification and aggregation of individual consumers coming from a homogenous population into groups.
Answer: False

MCQ13: In mass marketing, the marketer offers one product or uses one blend of marketing mix to serve____________
Answer: The whole market

MCQ14: The solution to the change in taste and buying needs can be solved through___
Answer: Differentiated product

MCQ15: Target marketing according to Adirika (1993) requires ___________ major steps
Answer: 4

MCQ16: Geographical segmentations also include difference in consumption patterns and preferences based on regions/zones
Answer: True

MCQ17: Product differentiation can be achieved by varying the features, styles, qualities, package, sizes and colours of products.
Answer: True

MCQ18: The first step in market segmentation is to identify the current and potential need in the market.
Answer: True

MCQ19: In the modern world, the __________ manufacturer starts by ascertaining what consumers want and what they are prepared to pay for it.
Answer: Consumer-oriented

MCQ20: Products must be________ constantly in the light of changing consumer needs and environmental development.
Answer: Modified

MCQ21: The marketing mix for products equally applies to services, that is, the traditional 4Ps.
Answer: True

MCQ22: Pricing policies are the basic philosophies on which __________ of financial services base their prices.
Answer: Sellers or providers

MCQ23: Creating awareness of a new service is not really necessary like new goods.
Answer: False

MCQ24: ________is the most widely used form of promotion in the marketing of services.
Answer: Advertising

MCQ25: _____ becomes very important when trying to develop a close relationship between the buyer and the seller.
Answer: Personal selling

MCQ26: Production is not said to be complete until goods get to the final consumers.
Answer: True

MCQ27: The pricing policy that sets an arbitrary price to match competitor pressure is called_____________
Answer: Competitive pricing

MCQ28: ___________strategies are concerned with ensuring the prompt delivery of the services to the target market.
Answer: Place

MCQ29: Strategic planning is ______________
Answer: An annual planning

MCQ30: Marketing plan must be________________
Answer: Comprehensive

MCQ31: The unplanned life is not worth living, so says Aristotle. In the same vein, the unplanned business or enterprise is not worth undertaking.
Answer: True

MCQ32: The outcome of marketing planning is often__________
Answer: Market plan

MCQ33: Bank's marketing plan should not necessarily include proper identification of what really motivates the customer.
Answer: False

MCQ34: An organization corporate mission can be wide but not be too narrow.
Answer: False

MCQ35: Bank deposit account are of ________ type
Answer: 3

MKT206

FBQ1: The data gathered as a part of CRM must consider customer ……….. and data security.
Answer: Privacy

FBQ2: The act of acquiring, sharing, and developing  customer knowledge among employees for making profit for the organization and customers is known as _____
Answer: Customer knowledge management

FBQ3: CRM  horizontal processes refer to the cross-functional processes like _________
Answer: Product development

FBQ4: ________ is not included in the decision model that explains consumer purchase decision.
Answer: Social stimuli

FBQ5: The role of children as influencers in a wide range of purchase contexts is known as___________
Answer: Pester power

FBQ6: The features of customer relationship management does not include ________
Answer: Customer purse

FBQ7: _______ can best describes CRM vertical processes
Answer: Customer acquisition

FBQ8: CRM information must be accessible _________for recognizing and contacting them in the company.
Answer: Customers

FBQ9: __________ is not a CRM process
Answer: Trading process

FBQ10: A figurative term known as _______ is used to describe the cognitive and affective processes of a consumer during a purchase decision
Answer: Black box

FBQ11: According to Akroushetal, (2011) Internal marketing is resulted from interaction between human resource management and___________
Answer: Marketing

FBQ12: ________is not included in the five generic cross-functional CRM processes
Answer: Customer segmentation

FBQ13: ­­­­­­­­­­­__________ is not an advantage of a customer-focused business approach
Answer: Product focused

FBQ14: ___________is not a price promotion tactics
Answer: Price increase

FBQ15: Business products classification does not include ______________
Answer: Quality

FBQ16: __________is the first stage in the customer purchase decision process
Answer: Problem recognition

FBQ17: Determinants of customer satisfaction does not include _____________
Answer: Haggling

FBQ18: Interaction management process dimensions does not includes ____________
Answer: Interaction intelligence

FBQ19: The reasons for the emergence of customer relationship management according to Duran (2011) does not include_______________
Answer: Customer behaviour

FBQ20: When a customer makes a repetitive demand of the same product, such customers may be described as being ___________
Answer: Brand loyal

FBQ21: _______ is not among the steps in Jim Sterne and Matt Cutler customer life cycle matrix
Answer: Potential

FBQ22: Customer behaviour is not concerned about _____________
Answer: Production activities

FBQ23: Internal customers includes _________ in an organisation
Answer: Company personnel

FBQ24: At the customer-facing level________ is not part of the  three CRM processes
Answer: Channels

FBQ25: __________ is not an element to be considered during CRM software development
Answer: Written agreement

FBQ26: ______is not one of the steps in Keller and Kotler (2006) four-step framework for one - to-one marketing that can be adopted on CRM marketing
Answer: Customer orientation

FBQ27: _________ is not an aspect of customer relationship management
Answer: Negotiation

FBQ28: Customer responses does not include______________
Answer: Demographic

FBQ29: ­­­­­­­­­­­­­­­_______ is the last stage of the purchase decision process
Answer: Purchase decision

FBQ30: Decision role in consumer behaviour does not include____________
Answer: Producer

FBQ31: ………. processes refer to the hidden and non-facing processes in CRM
Answer: Back-office

FBQ32: ………is a vertical CRM  processes
Answer: Customer acquisition

FBQ33: The tactics that can be employed by the firms to create customer loyalty does not include……….
Answer: Customer quality

FBQ34: Low level involvement products is associated with ……….
Answer: Low risk

FBQ35: The branch of consumer behaviour that investigates the matching of a brand's personality and the consumer's personality is………
Answer: Self-congruity research

FBQ36: …………. is an example of a front office process
Answer: Procurement process

FBQ37: ………. is not among the levels of investment in customer relationship building
Answer: Advance marketing

FBQ38: CRM implementation processes does not include……
Answer: Merchandizing

FBQ39: The extent to which purchase intentions result in actual sales is known as ………
Answer: Conversion rate

FBQ40: Back-office processes refer to the hidden and non-facing processes from customers like………
Answer: Procurement process

FBQ41: ………. of setting up a CRM involves an agreement (and possibly negotiations) with a CRM vendor or outside consultant regarding setup, services, and support of your CRM system
Answer: Contract Phase

FBQ42: Guidelines to be considered during data migration does not include……..
Answer: Calendar

FBQ43: ……...is not among the steps in  CRM  selection and implementation processes
Answer: Departmental plans

FBQ44: …….is not a factor to be considered  when contracting and licensing software
Answer: Work Phase

FBQ45: The feelings of anxiety that occur in the post purchase stage by a customer is called…….
Answer: Cognitive dissonance

FBQ46: Benefits of customer service training programs to the organization does not include…….
Answer: Price insensitivity

FBQ47: The small set of brands which a consumer pays close attention to when making a purchase decision is………
Answer: Consideration set

FBQ48: Emotional response to the experience provided by, (or associated with) particular product is ………
Answer: Customer satisfaction

FBQ49: CRM delivery processes include……….
Answer: Lead management

FBQ50: ……….. is not a disadvantage of a customer-focused approach
Answer: Increased referrals

MCQ1: ………. processes refer to the hidden and non-facing processes in CRM
Answer: Back-office

MCQ2: From the options provided select the tool that helps a project manager to keep CRM project on track
Answer: Calendar

MCQ3: Which of the following is not one of the advantages of measuring customer satisfaction?
Answer: Evaluate outstanding debt

MCQ4: During training on CRM Software, one of the following is not important
Answer: Task lists

MCQ5: Guidelines to be considered during data migration does not include one of the following
Answer: Calendar

MCQ6: The black box model is related to the black box theory of
Answer: Behaviourism

MCQ7: Consultants help CRM Managers in executing all but one of the following
Answer: Paying salaries

MCQ8: The feelings of anxiety that occur in the post purchase stage by a customer is called
Answer: Cognitive dissonance

MCQ9: Measuring performance before and after the CRM implementation helps you to calculate
Answer: Return on investment

MCQ10: The extent to which purchase intentions result in actual sales is known as ………
Answer: Conversion rate

MCQ11: CRM implementation processes does not include……
Answer: Merchandizing

MCQ12: The last stage of the purchase decision process is ……….
Answer: Purchase decision

MCQ13: Back-office processes of CRM refer to the hidden and non-facing processes from customers and is known as
Answer: Procurement process

MCQ14: The role of children as influencers in a wide range of purchase contexts is called……….
Answer: Pester power

MCQ15: The features of customer relationship management does not include……..
Answer: Customer purse

MCQ16: The tactics that can be employed by the firms to create customer loyalty does not include……….
Answer: Customer quality

MCQ17: ………..describes internal customers in an organisation
Answer: Company personnel

MCQ18: ………is a vertical CRM  processes
Answer: Customer acquisition

MCQ19: The branch of consumer behaviour that investigates the matching of a brand's personality and the consumer's personality is………
Answer: Self-congruity research

MCQ20: A low level involvement product is associated with ……….
Answer: Low risk

MCQ21: …………. is an example of a front office process
Answer: Procurement process

MCQ22: ………. is not among the levels of investment in customer relationship building
Answer: Advance marketing

MCQ23: Back-office processes refer to the hidden and non-facing processes from customers like
Answer: Procurement process

MCQ24: The extent to which purchase intentions result in actual sales is known as ………
Answer: Conversion rate

MCQ25: ………. of setting up a CRM involves an agreement (and possibly negotiations) with a CRM vendor or outside consultant regarding setup, services, and support of your CRM system
Answer: Contract Phase

MCQ26: Guidelines to be considered during data migration does not include……..
Answer: Calendar

MCQ27: …….is not a factor to be considered  when contracting and licensing software
Answer: Work Phase

MCQ28: ……...is not among the steps in  CRM  selection and implementation processes
Answer: Departmental plans

MCQ29: The feelings of anxiety that occur in the post purchase stage by a customer is called…….
Answer: Cognitive dissonance

MCQ30: The five generic cross-functional CRM processes does not include
Answer: Customer segmentation

MCQ31: …….is the extent to which an interaction varies from and builds upon the preceding stream of buyer–seller interactions
Answer: Interaction consistency

MCQ32: Determinants of customer satisfaction does not include………
Answer: Haggling

MCQ33: Business products can be classified into the following categories EXCEPT………
Answer: Quality

MCQ34: Benefits of customer service training programs to the organization does not include…….
Answer: Price insensitivity

MCQ35: The small set of brands which a consumer pays close attention to when making a purchase decision is………
Answer: Consideration set

MCQ36: Emotional response to the experience provided by, (or associated with) particular product is ………
Answer: Customer satisfaction

MCQ37: CRM delivery processes include……….
Answer: Lead management

MCQ38: ……….. is not a disadvantages of a customer-focused approach
Answer: Increased referrals

MCQ39: CRM primary processes includes………
Answer: Logistics

MCQ40: Price promotion tactics does not include………..
Answer: Price increase
MCQ41: CRM successful implementation steps does not include……….
Answer: Product segmentation

MCQ42: The five generic cross-functional CRM processes does not include……..
Answer: Customer segmentation

MCQ43: The duties of a CRM Manager includes ONLY……..
Answer: Synergize with other departments

MCQ44: The technique, adopted by a salesperson that an offer is limited, so as to force the consumer to make a quicker decision, and therefore less time evaluating alternatives is ……
Answer: Scarcity attraction

MCQ45: Customer retention approaches in customer relationship management does not include ……….
Answer: Adding managerial benefits

MCQ46: ………..is not among the steps in Jim Sterne and Matt Cutler customer life cycle matrix
Answer: Potential

MCQ47: Customer behaviour is concerned with all the following EXCEPT………..
Answer: Production activities

MCQ48: ……….is the tool that helps a project manager to keep CRM project on track
Answer: Calendar

MCQ49: Price promotion tactics does not include ………
Answer: Price increase

MCQ50: When a loyal customer has repetitive requirement of the same product, such customers may be described as………
Answer: Brand loyal
PAD122
FBQ1: ---------- Psychology as a scientific discipline seeks to study the impact of organisations on man and vice versa.
Answer: Organisational

FBQ2: Philosophers such as Socrates and  Plato speculated a lot about --------
Answer: human behaviour

FBQ3: In the past, --------  is deemed as the study of the mind and mental life.
Answer: Psychology

FBQ4: Industrial/organisational psychology, also called-------, is a systematised and specialised body of knowledge about human behaviour in industries and organisations.
Answer: workplace psychology

FBQ5: Understanding human behaviour, from a--------- point of view, is the overall goal of Psychology.
Answer: Scientific

FBQ6: ------------- means adducing reason(s) to why people think, feel, or act the way they do.
Answer: Explanation

FBQ7: The goal of --------- behaviour is underscored by the need to take decisions that will be valid for now and in the future.
Answer: Predicting

FBQ8: ----------are "doctors" who diagnose psychological disorders and treat them using psychotherapy.
Answer: Clinical Psychologist

FBQ9: --------- psychologist applies psychological principles and theories in understanding human behaviour in social setting.
Answer: Social

FBQ10: ---------- Psychologists try to understand complex human behaviour by studying the onset of a behaviour pattern and the orderly way in which they change over time.
Answer: Developmental

FBQ11: --------- are Involved in criminology and legal issues relating to investigation and prosecution of criminals.
Answer: Forensic Psychologist

FBQ12: The importance of man as individuals and group at work is the focus of ------Psychology.
Answer: Industrial

FBQ13: The  --------- function  is  one  of  the  main  activities  of  Personnel  Psychologists
Answer: Staffing

FBQ14: ---------- means the process of seeking and attracting a large pool of likely knowledge, skills, talents and experiences for consideration for appointment;
Answer: Recruitment

FBQ15: ---------- involve putting the right worker on the right job
Answer: Placement

FBQ16: ----------- is to determine the core activities engaged in by workers; that is the duties, tasks, responsibilities, working conditions and hazards and assessment of human requirements of all jobs
Answer: Job analysis

FBQ17: Sources of recruitment are  broadly divided into
Answer: 2

FBQ18: ------------ on the other hand means determining among the so-recruited, the best possible hand for the position advertised.
Answer: Selection

FBQ19: ---------- are designed on different human attributes and the choice of test(s) depends on attributes that are necessary for the job in question.
Answer: Psychological tests

FBQ20:  There  are -------types  of  inhibitions 
Answer: Two

FBQ21: The classical conditioning approach was promoted by the work of -------
Answer: Ivan Pavlov

FBQ22: The ---------- states that "in a given situation, a response followed by a 'satisfying' consequence will become more likely to occur, and a response followed by an unsatisfying outcome will become less likely to occur".
Answer: law of effect

FBQ23: --------- view, human learning as influenced by multiplicity of factors such as beliefs, attitudes, motivations, expectations and emotions.
Answer: Social-cognitive Theory

FBQ24: ----------- is an internal record or representation of some prior event or experience.
Answer: Memory

FBQ25: Declarative memory are of------- types
Answer: Two

FBQ26:  ------------ focuses on the job holder. It is aimed at identifying the "training gaps" or skill deficiencies in the job incumbent.
Answer: Person analysis

FBQ27: ----------- is the systematic evaluation of individual employee with respect to job performance
Answer: Performance appraisal

FBQ28: ----------- is the job incumbent whose performance is to be evaluated
Answer: Appraise

FBQ29: According to Pattanayak (2012) ------- is inevitable for every organisation to be healthy and productive
Answer: Change

FBQ30: ------------ as a generic term embraces a wide range of intervention strategies into both  structural  and  social  processes  of  an organization. 
Answer: Organisational development

FBQ31: During------ stage, preparation. Motivation and readiness is created among people to change old behaviour through creation of discomfort or lack of conformation which may cause guilt or anxiety.
Answer: Unfreezing

FBQ32:  In the --------- stage, the client is assisted to see things, judge them, feel them, and react to them differently based on a new point of view using new role models, mentors and by creating environmental scanning or new and relevant information.
Answer: Moving stage

FBQ33: --------- denote interdependencies and interconnectedness and interrelatedness among elements in the set that constitutes an identifiable whole.
Answer: Systems

FBQ34:  -------- provide explanatory framework for the relationship between variables.
Answer: Theories or models

FBQ35: --------- according to Eze (2004) is central and essential part of life.
Answer: Work

FBQ36: -------- are built on Weberian bureaucratic prescriptions of rigidity and tightly controlled structure.
Answer: Mechanistic designs

FBQ37:  --------- is the highest authority in dispute settlement machinery.
Answer: National industrial court

FBQ38: --------- is defined as an enduring organisation of motivational, emotional, perceptual and cognitive processes with respect to some aspect of the environment.
Answer: Attitude

FBQ39: ------- is triggered by need to respond to new challenges or opportunities presented by the external and internal environment, or in anticipation of the need to cope with potential future problems.
Answer: Organisational change

FBQ40: There  are ---------- types  of  inhibitions 
Answer: Two

FBQ41: -------- is an enduring belief that specific mode of conduct or end-state of existence is personally or socially preferable to an opposite or converse mode of conduct.
Answer: Value conflict

FBQ42: -------- mean interpersonal opposition that is driven by personal dislike or disagreement between parties.
Answer: Personality conflict

FBQ43:  ------ is a well respected and trusted employee who may be engaged to hear out parties and to attempt a resolution of the dispute.
Answer: Ombudsman

FBQ44: ---------- is the ability to sense how others are feeling
Answer: Empathy

FBQ45:   ---------- is an ability to be aware of what you are feeling
Answer: Self-awareness

FBQ46: The ------- is primarily engaged in research using experimental method.
Answer: Experimental psychologist

FBQ47: -------- tries to understand complex human behaviour by studying the onset of a behaviour pattern and the orderly way in which they change over time.
Answer: Developmental psychologists

FBQ48: ---------- involves putting the right worker on the right job
Answer: Placement

FBQ49:  In selection ------- is the opinions of former employer(s) and or people of eminent status.
Answer: Reference check

FBQ50: -------- according to Naylor and Blum (2001) is a process that develops and improves skills related to performance.
Answer: Training

MCQ1: One of these is NOT one of the notable writers of Industrial Psychology as a sub-field of Psychology.
Answer: Charles Taylor

MCQ2: Industrial Psychology as an academic discipline started with the pioneering works of Musterberg
Answer: 1913

MCQ3: Industrial/organisational psychology is also called ----- psychology
Answer: Workplace

MCQ4: The overall goal of ----- is the understanding of human behaviour, from a scientific point of view.
Answer: Psychology

MCQ5: ---------- psychologists work with people of milderEmotional problems.
Answer: Counselling

MCQ6: An engineering psychologist is also called
Answer: Ergonomist

MCQ7: The  --------  function  is  one  of  the  main  activities  of  Personnel  Psychologists .
Answer: staffing

MCQ8: Organisations need people periodically for the following listed reasons Except one:
Answer: For payment of low wages

MCQ9: -------- is a deliberate effort involving serious and concerted planning and budgeting to anticipate costs at every stage of the recruitment and selection.
Answer: Recruitment

MCQ10: --------- means determining among the so-recruited, the best possible hand for the position advertised.
Answer: Selection

MCQ11: ----------is suitably used where number of applicant is manageable.
Answer: Preliminary interview

MCQ12: -------is often done to clarify issues arising in the application blank.
Answer: Second interview

MCQ13: -------- is done to examine the physiological state and fitness of candidates.
Answer: Medical examination

MCQ14: Naylor and Blum (2001) sees ----- as a process that develops and improves skills related to performance.
Answer: Training

MCQ15: The classical conditioning approach was promoted by the work of ------- (1849-1936)
Answer: Ivan Pavlov

MCQ16: In------- schedule, desired behaviour is reinforced after specified number of responses.
Answer: Ratio

MCQ17: --------- means reappearance of a previously extinguished conditioned response.
Answer: Spontaneous recovery

MCQ18: The behavioural psychologists theory that believes that behaviour is more than simple S-R (stimulus and response) paradigm, rather thinking and interpretation of stimuli – S-O-R (stimulus-Organism- Response) are bonafide part of the learning process called
Answer: Social-cognitive Theory

MCQ19: --------- is an internal record or representation of some prior event or experience.
Answer: Memory

MCQ20: Organisational analysis is a --------perspective, while task analysis is a ------ perspective involving a review of job description in which the task, duties, responsibilities and condition under which the job is done is highlighted.
Answer: Macro and micro

MCQ21: --------- focuses on the job holder. Its aim is to identify the "training gaps" or skill deficiencies in the job incumbent.
Answer: Person analysis

MCQ22: ------- is a process and outcome justified in terms of cost to the organisation viz-à-viz adequacy or otherwise of budgetary provision, current and future benefits to individual trainees and the organisation
Answer: Cost-effect benefit

MCQ23: An organisation is like a tune; it is not constituted by individual sounds but by their syntheses. This is according to --------
Answer: Peter Drucker

MCQ24:  One of these reasons is NOT for performance appraisal
Answer: Improve Grape-vine

MCQ25: The job incumbent whose performance is been evaluated is called-------
Answer: Appraise

MCQ26: -------is an appraisal method where raters is to assess job incumbents in terms of selected objectives describing job behaviours.
Answer: Forced-choice

MCQ27: An appraisal method where Traits or behaviours are rated by attaching certain numerical values is called.
Answer: Graphic Rating

MCQ28: In ------- Performance is principally measured against results as derived from well-defined work objectives.
Answer: Management By Objective

MCQ29: One of these is NOT an appraisal pitfall
Answer: Imminent effect

MCQ30: Organisational-----is a radical transformation in the functioning of the organisational processes.
Answer: change

MCQ31: Individual resistance to change may be as a result of the following EXCEPT one :
Answer: Spouse denial

MCQ32: -------- can be defined as an enduring organisation of motivational, emotional, perceptual and cognitive processes with respect to some aspect of the environment.
Answer: Attitude

MCQ33: One of these is   NOT a components of attitude
Answer: Affirmative

MCQ34: Engineering Psychology or Human Factor Engineering is another name for the sub-field of psychology called.
Answer: Ergonomics

MCQ35: One of these is not a Negotiation type according to Eze (2004)
Answer: Adhoc

MCQ36: One of these is NOT an external method of resolving conflicts
Answer: Reconciliation

MCQ37: A  -------- is  ones  particular  area  of  work  within  a  series  of  jobs. 
Answer: Career

MCQ38: ---------- is a dynamic construct implying gradual growth, or increase or advancement.
Answer: Development

MCQ39: --------is a lose-lose situation in which disputants are both physically and emotionally detached  not  from  the  problem  but  from  the  processes  that  will  lead  to  resolution.
Answer: Avoiding strategy

MCQ40: The acronym ADR in Dispute Resolution means
Answer: Alternative Dispute Resolution

MCQ41: -------- entails putting elements tasks, duties, responsibilities etc  together for the job incumbent to be able to meet the goals and objectives entailed on the job position.
Answer: Job designs

MCQ42: Organisations now have formal ADR policies using various combination of techniques such as all EXCEPT one
Answer: Ombudswoman

MCQ43: According to Kurt Lwine’s Model, one of these is NOT a model for proper management of an effective change process.
Answer: Stagnant stage

MCQ44: -------- is NOT a type of change
Answer: Model

MCQ45: –---------- is the  ability to handle the emotions of others.
Answer: Social skill

MCQ46: The ------- applies psychological principles and theories in understanding human behaviour in social setting.
Answer: social psychologist

MCQ47: -------- simply means the process of seeking and attracting a large pool of likely knowledge, skills, talents and experiences for consideration for appointment;
Answer: Recruitment

MCQ48: One is NOT an Internal labour market source
Answer: Walk-ins

MCQ49: -------- is used to determine the training needs of specific populations of workers.
Answer: Demographic analysis

MCQ50: -------- attempts to identify the content of training, that is what an employee must do in order to perform competently. 
Answer: Operational Analysis

PAD204

FBQ1:  The …………………. first introduced the idea of the ‘polis’ meaning city-state
Answer: Greeks

FBQ2: To some ………………. , politics is concerned with the ordinary day-to-day activities of the community in which we are all personally involved.
Answer: Authorities

FBQ3: It is difficult to define politics because there are many definitions by various……………………  that conflict or sometimes complement one another.
Answer: Scholars

FBQ4: More will be said about …………….  Later when we examine it as a topic on its own.
Answer: Power

FBQ5: Politics goes beyond the activity of ……………. , the political parties and the politicians.
Answer: Government

FBQ6:  "it was politics at the …………. level when the Palestinian and the Israelites partly resolved their age-long military/ideological confrontation over Palestinian home land in Gaza."
Answer: International

FBQ7:  The most crucial fact is how one defines, much less measure, political power and influence the very substance of the …………  process.
Answer: Political

FBQ8:  "The development of Political science as a discipline shows its attempt inenhancing its ………… status." 
Answer: Scientific

FBQ9:  The reasons for this are uncertainty and ……………… of the subject matter which political scientists investigate.
Answer: Unpredictability

FBQ10: We tried here to show you that although there is no universally acceptable definition of the word ……….
Answer: politics

FBQ11:  Neumann Franz (……...). Introduction to Montesquieu’s Spirit of Laws.Translated by Thomas H. Nugent, New York: Halfner Pub. Co.
Answer: 1949  

FBQ12:  Sabine, George H. (………). A History of Political Theory. New York:Henry Holt.
Answer: 1950

FBQ13: Behaviouralism was developed by American political scientists as an
Answer: 1940s and 1950s

FBQ14:  Behaviourists’ use more statistical methods, on testing hypothesis than other
Answer: political scientists

FBQ15:  System analysis is an attempt by David Easton, its originator to apply
Answer: Theory

FBQ16:  No modern society can exist without a system of ………………..
Answer: Laws

FBQ17:  The term is one of the most ambiguous and fluid known to ……………….
Answer: man

FBQ18:  Knowledge is said to be systematic when it is organized into an
Answer: Pattern

FBQ19:  Political science is not an exact science like the natural sciences because
Answer: Physics or chemistry

FBQ20:  Political science like many subjects such as Economics and History
Answer: Philosophy

FBQ21: “Coup and Army Rule in Africa” is the idea known as the Managerial brokerage ……………..
Answer: system

FBQ22: Once in power, the military continues to see its primary function as moderating and managing ……………
Answer: conflict

FBQ23: No military coups are ever the same, nor are the situations in which they take place …………..
Answer: identical

FBQ24: The causes of military coups in Third World countries, and especially ……………..
Answer: Africa

FBQ25: The military often justify their intervention as being based on the national interest baptizing themselves as ……………………. regimes
Answer: corrective

FBQ26: Military intervention has unfortunately become a permanent feature of Third World ……………….
Answer: politics

FBQ27: There are reactionary coups which preempt a possible progressive civilian government coming into ……………....
Answer: power

FBQ28: There are also coups of a clearly reactionary character which aim at removing a progressive……………....
Answer: Government

FBQ29: The present position of all African states is one of dependence on theWestern world economically and …………………....
Answer: militarily

FBQ30: Most top military officers throughout Africa have been trained by …………………..
Answer: Europeans/Americans

FBQ31:  what is the full meaning of (AU)
Answer: African union

FBQ32:  What is the full meaning of OAU?
Answer: Organization of African Unity

FBQ33: What is the full meaning of (FAO)?
Answer: Food and Agricultural Organization

FBQ34: what is the full meaning of (IBRD)
Answer: International Bank for Reconstruction and Development

FBQ35:  What is the full meaning of (IMF)?
Answer: International Monetary Fund

FBQ36:  The General Assembly is the most important organ of the
Answer: UN

FBQ37:  Five members represent each member nation on the Assembly during its yearly......................
Answer: Meetings

FBQ38:  The Security Council is the most powerful organ of the UN. Expectedly, the five most powerful nations at the end of World War  
Answer: II

FBQ39:  Structurally, the UN was designed as an all-inclusive umbrella to accommodate all nations irrespective of size, power and.....................
Answer: Wealth

FBQ40:  A conceptual understanding of international relation is incomplete without international...................
Answer: Organizations

FBQ41:  International relations are as important for states as domestic concern. Fundamentally, states seek to achieve two goals in their relations with other states at the international
Answer:  Level

FBQ42: It must be clearly stated however, that state relations at the international level is never unidirectional, that is, it is not solely ...
Answer: Peaceful

FBQ43:  Man by nature is a social animal. There is always a propensity for man to associate with others. This flows from the mutually beneficial advantages that such an associational, cooperative and collaborative relationship confers on.....................
Answer: human existence

FBQ44:  The Nigerian civil service has been patterned on the British civil service practice and......................
Answer: Tradition

FBQ45:  The system of administration which emerged at independence was British in.................
Answer: Character

FBQ46:  The Nigerian civil service as the administrative machinery of............
Answer: Government

FBQ47:  The organizational structure of a typical Ministry is hierarchical with the Minister as the head (in case of the federal) and
Answer: Commissioner

FBQ48:  Each Ministry is expected to deal with all matters in respect of which it was.................
Answer: Established

FBQ49:  The Human Relations School taught that it is necessary to relate work and the organizational structure to the social needs of the..................
Answer: Employees

FBQ50:  Human relationists argue that by making the employee happy, the organization would obtain their full cooperation and effort and thus increase it’s.....................
Answer: Efficiency

MCQ1:  Political Science is the modern discipline for the study of politics and political processes and the organisation of the.......................
Answer: State

MCQ2: Ernest Baker (1962:1) stated that politics is the process of making and execution of governmental decisions or ...................O
Answer: Policies

MCQ3:  Harold Less well and Abraham Kaplan (1950) defined politics as authoritative, allocation of values or who gets what, when and how. Austin Ranany (1975: 35-38) maintained that politics is a process of resolution of conflict in.............
Answer:  Society

MCQ4: For Max Weber, (1947:145-154) politics is the operation of the state and its................
Answer: Institutions

MCQ5: Politics goes beyond the activity of government, the political parties and the ...........
Answer: Politicians

MCQ6: It was the work of these two philosophers that imposed a restricted definition of politics on political
Answer: Scientists

MCQ7: In the mid-nineteenth century, Darwin’s theory of evolution and natural selection began to exert a powerful influence upon political
Answer:  Science

MCQ8: The advent of World War II brought about a re-think by political scientist that ............
Answer: Legislature

MCQ9: Political scientists in America and Europe embarked on new fields of study by examining the political parties, interest groups, trade unions, as well as corporations and church .....................
Answer:  organizations

MCQ10: Pure science is concerned with obtaining accurate knowledge about the structure and behaviour of the physical.................. 
Answer: Universe

MCQ11: Political science is not and cannot be an exact science in the sense of the natural sciences like physics, chemistry,................ , etc
Answer: Geology

MCQ12: Political science like other social sciences has a scientific character because of the scientific method it employ in examining
Answer: Phenomena

MCQ13: Political science like many subjects such as Economics and History were once part of ......................
Answer: Philosophy

MCQ14: We all know that every political act implies underlying political value. Thus, from Plato to early ................
Answer: 20th century

MCQ15: Political philosophy was concerned with the values that were regarded as essential for the good citizen and a just .................
Answer: State

MCQ16: Political science is also concerned with the behaviour of administrators themselves at all levels of the bureaucratic administrators themselves at all levels of the bureaucratic..............
Answer: Hierarchy

MCQ17: Political scientists have adopted several approaches to the study of ...................
Answer: Politics

MCQ18: Behaviouralism was developed by American political scientists as an alternative to the traditional approaches in the ..................
Answer: 1940s and 1950s

MCQ19: Behaviorists use more statistical methods, on testing hypothesis than other political
Answer: Scientists

MCQ20: Behaviorism as an approach is an improvement in methodology upon the traditional approaches and it is a reflection of the rapid growth of the................
Answer: discipline

MCQ21: The advent of World War II brought new approaches to political...........................
Answer: Science

MCQ22: System analysis is an attempt by David Easton, its originator to apply general systems theories to political
Answer: science

MCQ23: This is the most radical approach in political science. The approach focuses on division of society into classes and how this social stratification determines social conflict and
Answer: Social change.

MCQ24: Most Marxist political scientists insist that class exist in all societies because of the nature of mode of ...........
Answer: production.

MCQ25: Many political scientists believe that the legislative process in Parliament or Assembly is primarily an institution that structures the conflict of interests and demands expressed by ................
Answer: political parties.

MCQ26: No modern society can exist without a system of laws. The institution of law is therefore crucial to the social organization of
Answer: human beings

MCQ27: The term is one of the most ambiguous and fluid known to man. There is little agreement as to its meaning and it may be that there is no
Answer: final answer

MCQ28: ....................can be expressed or conceived as doing things with rules. In other words, law is a technique of social ordering [W. Twinning and D. Miers (1979) To Do Things with Rules]
Answer: Law

MCQ29: A law regulates the behaviour of human beings in everyday activities and in their personal
Answer: interrelationship

MCQ30: A law either written or mere verbal proclamation is mere words unless it is backed by some form of authority; this authority could be traditional, legalistic and ................
Answer: Rational legal.

MCQ31: ....stated that politics is the process of making and execution of governmental decisions or policies
Answer: Ernest baker

MCQ32: ............a French political philosopher.
Answer: Jean Bodin

MCQ33: The advent of brought about a re-think by political scientist
Answer:  The Preminilary wars

MCQ34: ..........science is concerned with obtaining accurate knowledge about the structure and behaviour of the physical universe.
Answer: Pure

MCQ35: A proposition is said to be .......when it has been checked or tested by many specialists in the relevant field of study and when they all agree that other scientists and the general public can believe it to be true.
Answer: verified

MCQ36: Knowledge is said to be ......when it is organized into an intelligible pattern, or structure, with significant relationships made clear.
Answer: systematic

MCQ37: .....science deals with man and it’s environment
Answer: Political

MCQ38: There are two sub-disciplines of political  science namely
Answer: Judicial and legal process

MCQ39:  The most visible symbol of a state is its .....
Answer: Chief Executive.

MCQ40: ...... politics is how laws are made in terms of the clash of interests
Answer: Legislative

MCQ41: The two types of approach under tradition is....
Answer: Historical and institutional

MCQ42: .....was developed by American political scientists as an alternative to the traditional approaches in the 1940s and 1950s.
Answer: Behaviouralism

MCQ43: System analysis was originally adapted by ..........
Answer: David Easton

MCQ44: This is the most radical approach in political science
Answer: Class analysis  approach

MCQ45: No modern society can exist without ...
Answer: Laws

MCQ46: .......can be expressed or conceived as doing things with rules.
Answer: Law

MCQ47: One of these is apolitical law that can be enjoyed daily
Answer: Right to life

MCQ48: Every state/country has its legal system which is made up of both the substantive and procedural laws and......
Answer: judicial organizational structure

MCQ49: Example of legal system is .......
Answer: Sharia code

MCQ50: According to whom is Political Science as a discipline before behaviourism was characterized by six features
Answer: Truman

PAD251

FBQ1: The ___________ theories focus on the beliefs about what traits or characteristics tend to go together.
Answer: Implicit Personality

FBQ2:   Self-presentation is also known as _______________________
Answer: Impression Management

FBQ3: ___________ monitor their behaviours in relation to what they need and what they are interested in.
Answer: Low Self- Monitors

FBQ4: The tendency to direct attention away from information that has the potential to change existing attitudes is referred to as _______________________
Answer: Selective avoidance

FBQ5: _________ refers to the evaluation of the various aspects of the social world
Answer: Attitude

FBQ6: Shortcuts to problem solving that do not always lead to the right answers are referred to as____________________
Answer: Heuristics

FBQ7: ­­­­­­­­­­­­­­_________ described Stereotypes as selective, self-fulfilling and ethno centric
Answer: Lippman (1992)

FBQ8: The  advantaged  knowledge  we  have  that  the  persuasive  message  is  targeted  to change our attitudes towards certain issues is referred to as _________________  
Answer: Forewarning

FBQ9: A pre-judgment usually based on limited knowledge and little contact is referred to as ____________________
Answer: Prejudice

FBQ10: When one of the intentions for being aggressive could be to satisfy some needs it is known as ______________
Answer: Instrumental aggression

FBQ11: _______________ involves the Expression of arrogance or disdain by others
Answer: Condescension

FBQ12: There is an association between the viewing of _________or ______and several forms of anti-social behaviour that includes sexual relation to violent crimes has been established.
Answer: pornographic Films

FBQ13: __________ refers to the tendency to perceive hostile intentions or motives in the actions of others when these actions are ambiguous
Answer: Hostile attributional bias

FBQ14: Excessive self-love and holding an over inflated or exaggerated view of one’s own qualities or achievements is  referred to as _______________
Answer: Narcissism

FBQ15: __________ is a mild unpleasant smelling pollutant common in the urban areas that  has been associated with aggression
Answer: Ethyl Mercaplan

FBQ16: The pre frontal area of the cortex responsible for the metabolism of glucose does so more____ in murderers
Answer: Slowly

FBQ17: _______ theories suggest that aggression comes from external conditions that arouse the motive to harm or injure others
Answer: Drive

FBQ18: Learning that takes place through our seeing others being rewarded by aggressive behaviours is referred to as _________________
Answer: Vicarious Reinforcement

FBQ19: ____________ is the delivery of aversive consequences in order to reduce aggression
Answer: Punishment

FBQ20: In most cases of aggressive behaviour towards us, _____ seems to be the appropriate response
Answer: Revenge

FBQ21: Some personal traits like ____________ and __________ have been used to explain why some people are able to forgive more easily than others.
Answer: Agreeableness

FBQ22: Trying to understand the feelings, emotions and circumstances that warranted an offender to harm you is referred to as _________
Answer: Empathy

FBQ23: ­­­­­­­­­­­­­­___________focuses on behaviours that are intended to be of benefit to others
Answer: Prosocial behaviour

FBQ24: The presence of others has been found to affect individual’s willingness to help due to what is referred to as _____________
Answer: pluralistic ignorance

FBQ25: The intermediate step between initial attraction and establishing an interpersonal relationship is referred to as __________________
Answer: Mutual liking

FBQ26: Accepting personal responsibility by  any  individual will be _____ in the presence of many bystanders
Answer: less likely

FBQ27: The  diffusion  of responsibility is referred to as _____________
Answer: Bystander effect

FBQ28: _________is  the  automatic  tendency to  imitate  the  behaviour  of  those  we  come  in  contact  with
Answer: Mimicry

FBQ29: Pleasant fragrance, such as _______ or  ___________ have been found to increase the willingness to help
Answer: Lemon / Floral odour

FBQ30: A situation where an   altruistic  behaviour  could  result  in  the  individualfeeling bad  after perceiving  a  person  in need and will want to help just to relief this bad feeling is referred to as _______________
Answer: Negative – State Relief Model

FBQ31: Laughter strengthens social bonds and serves as a social ­­­­­­­­­­­­­­­­­­­­­________ softens interpersonal
Answer: Lubricant

FBQ32: _______ or __________ exposes individuals to repeated contact and the possibility of  developing  mutualattraction
Answer: Physical distance / proximity

FBQ33: The need for affiliation, positive affect and Physical proximity all help in forming ___________________
Answer: interpersonal relationships

FBQ34: _______ reflects a person’s emotional state, either positive or negative feelings or moods.
Answer: Affect

FBQ35: The main reason for people in need of affiliation is that affiliation provides them with the opportunity for _______________
Answer: social comparison

FBQ36: The basic motive to seek and maintain interpersonal relationship is referred to as _________________?
Answer: Need for Affiliation

FBQ37: Damage  to the Amygdala,  hypothalamus  and  related  areas could  result  in _________ aggression
Answer: defensive

FBQ38: The view that suggests that an individual is likely to help because the reward of accomplishing something is expected is referred to as____________ Hypothesis.
Answer: Empathic joy

FBQ39: The view that proposes that some prosocial behaviour are motivated mainly by the desire to help someone in need and by the fact that it feels good to help is referred to as__________ hypothesis
Answer: Empathy Altruism

FBQ40: Implementing the decision to intervene, the _________ engages in a helping act.
Answer: bystander

FBQ41: ____________ is a way of expressing stored up frustrations or provocations that has the usual goal of harming the victim
Answer: Aggression

FBQ42: Bringing past problems to bear on present issues or persons after dealing with them refers to as ______________
Answer: Ruminating

FBQ43: Efforts made at reducing aggression by both aggressors and victims are generally referred to as_________________?
Answer: Cognitive Intervention

FBQ44: _____________is the  delivery  of  aversive consequences in  order  to  reduce  aggression
Answer: Punishment

FBQ45: The view that proposes that cues present during aggressive events may become associated in memory with thoughts and emotions experienced during the event is referred to as _____________ theory
Answer: Cognitive Nero-association

FBQ46: The ________ Hypothesis  theory claims that “aggression is always a consequence of frustration
Answer: Frustration – Aggression

FBQ47: With regards to living arrangement, behaviour problems  among  juvenile  delinquents is associated with __________________
Answer: Crowding

FBQ48: __________  and _________  are  likely  to  go  together  for  one  who  likes  taking  risks  and looking for excitement
Answer: Sensation seeking / impulsivity

FBQ49: People high in hostile attributional bias mostly do not give people the ________ as they tend to assume that any provocative behaviour by others are intentional.
Answer: benefit of the doubt

FBQ50: People who are extremely competitive, always in a hurry and  especially  irritable  and  aggressive exhibit _______ behaviour pattern
Answer: Type A

MCQ1: Which of these factors does not help in forming interpersonal relationships?
Answer: Need for recognition

MCQ2:  Which of these views suggests that an individual is likely to help because the reward of accomplishing something is expected?
Answer: Empathic Joy Hypothesis

MCQ3: Which of these is not one of the basic motivations in helping behaviour?
Answer: Associated effect of emotions on attraction

MCQ4: Altruistic people tend not to be self-absorbed and competitive. This simply means that Altruistic people…………………..
Answer: Are Low in egocentrism

MCQ5: Which of these is not one of the basic motivations in helping behaviour?
Answer: Cognitive cost reward

MCQ6: Which of these is not one of the reasons why we tend to help?
Answer: Because of confidence and assertiveness

MCQ7: Empathy involves ……………..
Answer: Putting self in other person’s place

MCQ8: Which of these is not an ingratiation technique?
Answer: Positive verbal cues

MCQ9: The functions of attitude includes all of these except:
Answer: Elevation  Function

MCQ10: Self-enhancement requires the use of some strategies that might include all of these except………..
Answer: Exemplification

MCQ11: Which of these are very powerful in influencing behaviour?
Answer: Group norms

MCQ12: Which of these is not an ingratiation technique?
Answer: Positive verbal cues

MCQ13: Persuasion is affected by …………………
Answer: Adoption of a two –sided approach by the communicator

MCQ14: These theories focus on the detailed processing of the message content by the recipient….
Answer: Systematic Processing Theories

MCQ15: Which of these statements is  not correct?
Answer: primacy effect might weaken  because of decrease attention

MCQ16: Which of these theories suggests that when we focus on how people behave (actors), we make attributions?
Answer: Kelley’s Co-variation model.

MCQ17: Which of these are  more likely to conform to social norms and adjust to them making room for flexibility?
Answer: High self-monitors

MCQ18: In impression management, exemplification is referred to as a case of …………………………..
Answer: case of presenting self as worthy, moral and saintly

MCQ19: For Impression Management to Succeed, we need to ……………………
Answer: Take the role of others

MCQ20: Which of these theories is of the view that  when people possess certain traits, they are likely to possess others too?
Answer: Implicit Personality Theories

MCQ21: Which of these theories states that '' we see others through the lens of our own traits, motives and desires”?
Answer: Cognitive Theory

MCQ22: A degree of positive or negative feelings toward another is referred to as ----
Answer: Interpersonal attraction

MCQ23: Some of the areas in Social Psychology include all of these except: 
Answer: dynamics

MCQ24: Which of these is not included in the  sequence  of  processes  that  make messages  persuasive?
Answer: Composition of the message

MCQ25: Shortcuts to problem solving that do not always lead to the right answers are referred to as …………
Answer: Heuristics

MCQ26: Which of these theories focus on the detailed processing of the message content by the recipient?
Answer: Systematic Processing Theories

MCQ27: This theory is of the view that prejudice comes from competition for scarce resources that results in conflict
Answer: Realistic Conflict Theory

MCQ28: Which of these theories focuses on the minimal group effect in developing Prejudice? 
Answer: Social Identity Theory (SIT).

MCQ29: Stereotypes which come from the word “Stereos” means ………………..
Answer: Solid or hard

MCQ30: Which of these authors described Stereotypes as selective, self-fulfilling and ethno centric?
Answer: Lippman (1992)

MCQ31: Persuasion is affected by …………………
Answer: Adoption of a two –sided approach by the communicator

MCQ32: Which of these theories focus on the detailed processing of the message content by the recipient?
Answer: Systematic Processing Theories

MCQ33: Some of the explanations on how attitudes are formed includes;
Answer: All of the options

MCQ34: The functions of attitude includes all of these except:
Answer: Elevation  Function

MCQ35: Which of these is not an ingratiation technique?
Answer: Positive verbal cues

MCQ36: Which of these is very powerful in influencing behaviour?
Answer: Group norms

MCQ37: Self-enhancement requires the use of some strategies that might include all of these except………..
Answer: Exemplification

MCQ38: Which of these statements is not correct?
Answer: primacy effect might weaken  because of decrease attention

MCQ39: The  advantaged  knowledge  we  have  that  the  persuasive  message  is  targeted  to change our attitudes towards certain issues is referred to as ……………...
Answer: Forewarning

MCQ40: A degree of positive or negative feelings toward another is referred to as ----
Answer: Interpersonal attraction

MCQ41: First impressions are usually lasting impressions because……………..
Answer: All of the options

MCQ42: Which of these theories states that ''we see others through the lens of our own traits, motives and desires" ?
Answer: Cognitive Theory

MCQ43: Which of these theories is of the view that  when people possess certain traits, they are likely to possess others too?
Answer: Implicit Personality Theories

MCQ44: The choice of what to disclose and what not to disclose is influenced by many factors like………………..
Answer: All of the options

MCQ45: Which of these statements is  correct about conformity?
Answer: All of the options

MCQ46: The  way  we  treat people  because  they  belong  to  certain  groups and  have  become  targets of prejudice is termed ………………….
Answer: Discrimination

MCQ47: Which of these is not a component of prejudice?
Answer: Exemplification

MCQ48: Which of these theories states that “the motivation to enhance self-esteem, sense of security and meet certain personal needs has encouraged and exposed people to Prejudice”?
Answer: Authoritarian Personality Theory.

MCQ49: Strategies for reducing prejudice does not  include;
Answer: Explanation technique

MCQ50: Which of these is a strategy that results in a shift in the boundaries between the individual’s in-group “us” and some out-group “them"?
Answer: Re-categorization

BFN104

FBQ1: Elements of Banking provides student with a ------------ understanding of the subject matter.
Answer: conceptual

FBQ2: “This is the process of legally organizing an outfit to create, safe-keep, manage and transfer money from one person to another, from business to business or in a nut shell between surplus and deficit spending economic agents/ units”. What type of business does this statement refer?
Answer: Banking

FBQ3: Why did majority of the banks fail in the 1950s ________
Answer: lack of regulation

FBQ4: At the epicentre of a nation’s financial system is its ___________
Answer: Central Bank

FBQ5: _________ is the difference between loans and advances
Answer: Tenor

FBQ6:  What is the full meaning of BOFIA?
Answer: Banks and Other Financial Institutions Act

FBQ7:  When was the Central Bank of Nigeria established?
Answer: 1959

FBQ8: Who is the current Governor of the Central Bank of Nigeria? 
Answer: Godwin Emefiele

FBQ9: Which organisation has acceptance of deposits as its primary function?
Answer: Commercial banks

FBQ10: What common name would you call Mortgage bank, Micro finance bank, Development bank and Community bank? 
Answer: Specialized banks

FBQ11: From the economic stand point defined money in terms of --------------
Answer: function

FBQ12: Fixed, Inventory and _______ are types of Investment
Answer: Replacement

FBQ13: A bill is discharged when all the orders it contains have been _______
Answer: carried out

FBQ14: Money can be demanded for the following motives: Transaction, Precaution and ----
Answer: Speculative

FBQ15: Legal Department is a ________ form of Departmentalization? 
Answer: Functional

FBQ16: Commercial paper is one of the ___________ of the money market
Answer: instruments

FBQ17: What do you call the system that involves exchanging merchandise for merchandise?
Answer: Barter

FBQ18: Y = C + S + I + G + (x-m). Y represents ___________ in the equation
Answer: National income

FBQ19: -------------refers to the several of a country’s money supply in order to measure the money supply in an economy.
Answer: Money aggregates

FBQ20: The money market is a market where ---------- funds are bought and sold.
Answer: short term

FBQ21: Treasury bills, Treasury certificates, Commercial paper, Call money, Certificates of deposit, Bankers Unit Fund and Eligible Development Stock. What are these collectively called?
Answer: Money market instruments

FBQ22: ---------------is a financial intermediaries licensed by the government to buy and sell foreign currencies on a small scale.
Answer: Bureau de change

FBQ23: The monetary sector of the economy is anchored by the ----------sector
Answer: banking

FBQ24: ---------- to save measures how much of the additional disposable income is saved i.e. not consumed
Answer: Marginal Propensity

FBQ25: A balance sheet is a financial statement that provides a snap shot of the __________ position of a business at a particular at point in time, usually the of a business’s financial year.
Answer: financial

FBQ26: A _______ is a bill of exchange drawn on a banker and payable on demand.
Answer: cheque

FBQ27: Autonomous Investment and ---------------- investment were identified by Keynes 
Answer: Induced

FBQ28: Cost of capital asset Expected rate of return and ----------- are determinants of Investment
Answer: Market rate of interest

FBQ29: What does the acronym NPV represent _________
Answer: Net Present Value

FBQ30: _________ refers to the highest rate of return expected from an additional unit of a capital asset over its cost.
Answer: Marginal Efficiency of Capital

FBQ31: The economy of any country is basically driven by the banking system, as it contributes to ________ development
Answer: economic

FBQ32: National Income = Consumption + --------------
Answer: Investment

FBQ33: What concept did Bernard Mandeville first introduce?
Answer: Paradox of Thrift

FBQ34: Cash flow of a bank involves sources and ______ of funds
Answer: uses

FBQ35: These are parties in a bill of exchange transaction: Drawer, Drawee, Acceptor, Endorser and --------------------
Answer: Payee

FBQ36: Bills can be classified on the basis of time/period namely: Demand and ------
Answer: Time

FBQ37: ------------ is the process of transferring a bill of exchange from one person to another such that the benefits written on the bill the becomes payable to the new holder
Answer: Endorsement

FBQ38: _________ is a term that is commonly used to describe the way business firms are managed
Answer: Corporate governance

FBQ39: Parties to a cheque include Drawee, Drawer and -------------
Answer: Payee

FBQ40: ------------is a written order, signed by the drawer (i.e. the customer) that is used by a drawer to notify the drawee (i.e. the bank) to stop the payment of a cheque, he had previously issued.
Answer: Countermand

FBQ41: Types of Endorsement are Special, Blank and __________
Answer: Restrictive

FBQ42: Banks channel scarce resources from surplus economic units to -------- units.
Answer: deficit

FBQ43: What are the basic conditions for lending? (a) Character, (b) Capacity-contractual, (c) Capital, (d) Condition and (e) __________ 
Answer: Collateral

FBQ44: It has been previously held that for a person to be a Bank customer, it is essential and indispensable that the person should have ________ in the bank
Answer: opened an account

FBQ45: Two basic principles  actually guide the design of the organization structure of a bank: Principle of unity of objective and -------------
Answer: Principle of efficiency

FBQ46: The Nigeria banking system could be said to be a mixture of the branch banking  system and the ------------ system
Answer: unit banking

FBQ47: What body does Chief Executives of all banks in Nigeria and the Governor of the CBN as Chairman constitute?
Answer: Bankers Committee

FBQ48: The three basic types of fund transmission modes used in correspondent banking are SWIFT, Mail and Telegraphic transfers (cable transfers) and -----------
Answer: Electronic

FBQ49: What does this acronym, IBRD stand for?
Answer: International Bank for Reconstruction and Development

FBQ50: What Regulation concerns cheques and funds transfer, as per cheque collection and returns, cash and non-cash items processes through central bank, as well as fund transfer through feel wire?______
Answer: Regulation J

MCQ1: What other name is commercial bank known?
Answer: Acceptance house

MCQ2: Banking and banking business is said to be highly
Answer: regulated

MCQ3: As a Banker and Lender of Last Resort to banks, the CBN performs the following functions except
Answer: Printing of bank notes

MCQ4: Which is the first merchant bank to be established in Nigeria?
Answer: NAL Merchant Bank

MCQ5: What is the basis of Institutional definition of Money?
Answer: Backed by the force of law

MCQ6: At what point is the evolution of money?
Answer: Electronic

MCQ7: What does Yd represent in this equation: Yd = C + S?
Answer: Disposable income

MCQ8: What does this equation Y = C + I, mean?
Answer: National Income = Consumption + Investment

MCQ9: The structure of banks could generally be analysed in terms of the following characteristics, except
Answer: Initial paid up capital

MCQ10: What is the full meaning of the acronym, SWIFT?
Answer: Society for Worldwide Inter-Bank Financial Telecommunications

MCQ11: Eliminate the option that is not a type of bank lending
Answer: Foreign exchange loan

MCQ12: The bank financial statement may contain the following information except
Answer: Government budget expenses

MCQ13: What other name is bank known?
Answer: Acceptance house

MCQ14: Why did majority of banks of the 1950s fail?
Answer: Lack of proper regulation and control

MCQ15: When was the Central Bank of Nigeria established?
Answer: 1959

MCQ16: Which is the first merchant bank to be established in Nigeria?
Answer: NAL Merchant Bank

MCQ17: The following are functions of Mortgage Banks except
Answer: Granting of overdraft

MCQ18: Which is not a characteristic of money?
Answer:  Indivisibility

MCQ19: What does Money Aggregate measure?
Answer: Money supply

MCQ20: What are the two forms of investment identified by Keynes?
Answer: Autonomous and Induced

MCQ21: What is marginal efficiency of investment?
Answer: The rate of return expected from a given investment on a capital asset after covering all its costs, except the rate of interest

MCQ22: Negotiable instruments are often times _________instruments that are acceptable means of payments in transactions
Answer: near cash

MCQ23: A cheque is said to be stale
Answer: when it is presented after the expiration of the date specified on it.

MCQ24: What is the concern of REGULATION J?
Answer: Cheques and funds transfer

MCQ25: In what transaction is Letter of Credit involved?
Answer: International trade and commerce

MCQ26: When was the local branch of the Institution of Bankers established in Nigeria?
Answer: 1963

MCQ27: The bottom line of the banking business is an efficient payment and
Answer: intermediary system

MCQ28: Why is the Central Bank called the apex bank?
Answer: It is empowered by law to regulate and supervise commercial banks

MCQ29: As a Banker and Lender of Last Resort to banks, the CBN performs the following functions except
Answer: Printing of bank notes

MCQ30: What other name is Merchant Bank called?
Answer: Wholesale bank

MCQ31: Bank is an outfit legally registered to accept funds and other valuables for --------
Answer: safe keeping

MCQ32: What year was seen as an era for free banking?
Answer: 1952

MCQ33: Prior to the establishment of the Central bank of Nigeria in 1959 there was a
Answer: West African Currency Board

MCQ34: Who is charged with the responsibility of administering the Banks and Other Financial Institutions Act (BOFIA) 1991?
Answer: Central Bank of Nigeria

MCQ35: What is the designation of the Chief Executive Officer of the Central Bank of Nigeria?
Answer: Governor

MCQ36: Accepting deposit is one of the primary functions of which organisation?
Answer: Commercial banks

MCQ37: What determines the difference between loans and advances?
Answer: Tenor

MCQ38: Merchant banks are usually defined in terms of their --------------
Answer: functions

MCQ39: The functions of these specialized banking institutions vary according to their --------------
Answer: types

MCQ40: The ownership structure of the community banks is shared among how many groups?
Answer: three

MCQ41: Which is not a specialized bank?
Answer: Commercial bank

MCQ42: From this Economics stand point, for money to be generally acceptable, it must backed up by the ----------.
Answer: institutional force of law

MCQ43: Which other way can you express money as a measure of value?
Answer: Units of accountsMCQ44: What is the common name for these concepts? Treasury bills, Treasury certificates, Commercial paper, Call money, Certificates of deposit, Bankers Unit Fund, Eligible Development Stock, Interbank Market, Negotiable Certificate of Deposit?
Answer: Financial instruments

MCQ45: Savings is defined as the difference between disposable income and-------- 
Answer: consumption

MCQ46: What other name is Merchant Bank called?
Answer: Wholesale bank

MCQ47: Which one is not a type of investment?
Answer: Annual investment

MCQ48: The Board of Directors of a bank is not involved in --------------
Answer: The day-to-day running of the bank

MCQ49: What type of instrument is a cheque?
Answer: Negotiable

MCQ50: Which is not a type of bank lending?
Answer: Composite

BFN203

FBQ1: Another way to _______ is the market approach
Answer: hedge

FBQ2: Investment requires______ which implies that funds will have to be expended by the person who is investing.
Answer: financial commitments

FBQ3: Arbitrage refers to the practices of taking advantage of a price __________ between two or more financial market
Answer: Difference

FBQ4: Lower risk of investment lowers the risk of an _________significantly
Answer: investment

FBQ5: Another way to invest wisely in________ involves the use of speculation
Answer: financial market

FBQ6: In speculation, dealer in _________ market pay little attention
Answer: Financial

FBQ7: The real estate market are well structured as comparable to ________ market
Answer: Financial

FBQ8: Equity capital refers to the ______ contribution
Answer: owners

FBQ9: Real estate __________ can be risky in nature, as a form of investment
Answer: Investment

FBQ10: Derivative refers to contract that ___________ its value forms the performance of an underlying entity
Answer: Originates

FBQ11: Co-operative society as an aggregation of co-operators who_______ their funds together through regular saving
Answer: pooled

FBQ12: _________ refers to one part of one’s assets, usually deposits in savings account
Answer: savings

FBQ13:  Cash flow involves generating regular income from ______ assets
Answer: Investment

FBQ14: _________can also be done with thrifts and credit society or a cooperative society
Answer: Saving

FBQ15: Capital gains are generated from an appreciation on the value of _________ assets
Answer: Investment

FBQ16: In _________________securities are traded as short term instrument
Answer: money market

FBQ17: There is a remarked difference between _____ gains investing and speculation
Answer: Capital  

FBQ18: ________ is another means of ensuring investment in real estate with some sort of raising equity financing in smaller amount
Answer: real estate crowding fund

FBQ19: Money market is the financial market in which________ are traded with maturity of up to one year
Answer: financial instrument

FBQ20: Maturities exceed for _______ year
Answer: one year  

FBQ21: Work of ______is types under intellectual property
Answer: Art

FBQ22: When maturities exceed_______ years the market is considered as a Capital market
Answer: Five

FBQ23: ________ is the exclusive right of the copy right holder.
Answer: fair use

FBQ24: ______ refers to some payment that are made by one company to another company in exchange for the right to use intellectual property
Answer: Royalties

FBQ25: _______separating system is intellectual property that qualifies for royalty
Answer: Windows

FBQ26: T-bill normal has a maturity date of some month but less than _____ year
Answer: One

FBQ27: Marketable securities refers to money market_______ instrument
Answer: Financial

FBQ28: ________portfolio is a situation where  investor who is willing to take a given amount of risk can invest more aggressively with a property
Answer: non-diversified

FBQ29: Hedging is the practice of taking a_______ in one market of offset and balance against the risk adopted by assuming a position in a contrary market.
Answer: Position

FBQ30: ______is missing one of the legs of the trade and subsequently having to trade it soon after at a worse price
Answer: execution risk

FBQ31: It is advisable to use a ______ investment when making a large investment,
Answer: Hedge

FBQ32: Under the current Nigerian law, taxation is enforced by the ______ tiers of government
Answer: Three

FBQ33: Hedging investor is an _____which is undertaking in order to reduce the risk if adverse price movement in a financial asset
Answer: Investment

FBQ34: It is advisable to engage services of ______ since they are professionals in such market
Answer: brokerage firms

FBQ35: The term ________ is fraught with many definitions but such expositions recognize the fact that investment requirements financial commitments which implies that funds will have to be expended by the person who is investing
Answer: investment

MCQ1: The individual or entity who subscribe to insurance policy against rises is called ____________
Answer: Policy holder

MCQ2: Betaneutral approach is one way to
Answer: Hedge

MCQ3: Investment is regarded as saving embarked upon as a result of
Answer: Debuted consumption

MCQ4: Investment is done with the intention of generating
Answer: Higher Return

MCQ5: Hedging is strategy that can be used to take advantages of wise
Answer: investment

MCQ6: Consumer can be used in other way such as
Answer: Hedging

MCQ7: Missing one of the legs of the trade and subsequently having to trade it soon after at a wise price is called
Answer: Execution risk

MCQ8: Brokerage is another word for
Answer: Arbitrageur

MCQ9: Crowding fund in very much practice in U.S
Answer: Real Estate

MCQ10: The payment to the holder of a right or owner of an asset for the using the property.
Answer: Royalties

MCQ11: Diversification is the sort of thing that suffers from what is called
Answer: Double Dip

MCQ12: Portfolio optimisation is achieved by placing a larger percentage of high return investment in a____
Answer: Diversified portfolio

MCQ13: Beta is the historical correlation between a stock and a/an
Answer: Index

MCQ14: A hedge can be constructed from many types of
Answer: Financial instruments

MCQ15: A document which sets broad parameters for taxation and ancillary matters connected with taxation is called
Answer: The National Tax Policy 

MCQ16: Under the current Nigerian law, taxation is enforced by the which tier of government (a) one (b) five (c) six (d) three
Answer: Three

MCQ17: The individual or entity who subscribe to insurance policy against rises is the ______ or _______
Answer: Insured or policy holder

MCQ18: Subrogation is the legal, principles of
Answer: Insurance

MCQ19: Missing one of the legs of the trade and subsequently having to trade it soon after at a worse price is called
Answer: Execution Risk

MCQ20: When you are making a large investment, it is advisable to use   
Answer: Hedge

MCQ21: A monetary charge imposed by the government on person, entities transaction and properties to yield revenue  is called
Answer: Tax

MCQ22: The practice of taking a position in one market of offset and balance against the risk adopted by assuming a position in a contrary or opposing market or investment marketer
Answer: Hedging

MCQ23: In respect of hedging as stock price a common hedging technique used in the financial market for equity technique
Answer: Long/Short

MCQ24: The historical correlation between a stock and an index  is called
Answer: Beta

MCQ25: Charge imposed by the government on person, entities transaction and properties to yield revenue is known as
Answer: Monetary

MCQ26: The document which sets broad parameters for taxation and ancillary matters connected with taxation  is known as
Answer: The national tax policy 

MCQ27: What are professionals in investment market called?
Answer: Brokerage Firms

MCQ28: The reduction in volatility of a financial assets price movements is known as
Answer: Diversification

MCQ29: Property regarded as the creations of the intellect for which a monopoly is granted to the designated owner by law.
Answer: Intellectual

MCQ30: A unit of capital ownership in a firm in terms of equity investment by the shareholder
Answer: The ordinary share

MCQ31: Which of the methods can be useful toward marking return on your fund?
Answer: Speculation

MCQ32: Which of the following method is used economical by reserving money for future use?
Answer: Saving

MCQ33: What can be used to avoid paying taxes?
Answer: Speculation

MCQ34: Which of the following usually buy undervalued securities?
Answer: Risker investor

MCQ35: Which of the following is the legal principles of insurance.
Answer: Subrogation
BFN209
FBQ1: Finance plays a very important role in any ----------- activities
Answer: Business

FBQ2: A business is a concern, an enterprise, or organization set up by an individual or group of individuals for the purpose of making -------- from operations of the concern.
Answer: Profit

FBQ3: Finance may be defined as the provision of money at the time it is-----------
Answer: Required

FBQ4: The --------- are expected to be arranged in such a way that fund (money) is always available to make necessary payments as they arise.
Answer: Inflows

FBQ5: Oyekanmi (2003) defined finance “as money affairs or money -------- ”
Answer: Matters

FBQ6: According to Hornby (2001), finance is the money need or needed to--------- an activity, project, programme etc. and or the management ofmoney.
Answer: Support

FBQ7: -------- evolved from economics as its branch in the early part of the 20th century
Answer: Finance

FBQ8: Money is the common ---------- for the full range of activities performed in the business.
Answer: Denominator

FBQ9: ----------- is the medium of exchange in business
Answer: Money

FBQ10: A ------- generates whatever capital it needs and utilizes it in activities which generate returns on invested capital
Answer: Firm

FBQ11: Internal finance is also known to as ------- fund/finance
Answer: Equity

FBQ12: External finance is also known to as ------- fund/finance
Answer: Borrowed

FBQ13: The equity fund/finance is solely owned by ------------------
Answer: Shareholders

FBQ14: Buyers of shares are called ------------------------
Answer: Shareholders

FBQ15: Shareholders invest their money in the shares of a company in theexpectation of a return on their invested ----------- .
Answer: Capital

FBQ16: The return for shareholders consists of ----------- and capital gain.
Answer: Dividend

FBQ17: In a financial system, the Household are also referred to as ____
Answer: Consumers.

FBQ18: ----------- represent ownership rights of their holders
Answer: Shares

FBQ19: Shareholders can be of two types that is, preference and ------------
Answer: Ordinary

FBQ20: There are two kinds of markets, namely real assets and ---------
Answer: Financial

FBQ21: ----------- markets are for physical or tangible assets such as plant, machinerywheat, office, gold, buildings etc.
Answer: Real

FBQ22: Intangible ------------ include copyrights, patent, technical know-how.
Answer: Assets

FBQ23: Financial market trades on ------------  assets
Answer: Financial

FBQ24: ---------- shareholders receive dividend at a fixed rate and they enjoy apriority over ordinary shareholders.
Answer: Preference

FBQ25: A ----------- can also obtain equity funds by retaining earnings available forshareholders. 
Answer: company

FBQ26: ----------- shareholders they enjoy a priority over ordinary shareholders.
Answer: Preference

FBQ27: A ------------ is a certificate stating the amount of money lent by a holder to the company.
Answer: Bond

FBQ28: A business organization performs ---------- functions simultaneously andcontinuously in the normal course of its activities.
Answer: Finance

FBQ29: ---------- decisions involve capital expenditures which are referred to ascapital budgeting decision.
Answer: Investment

FBQ30: Capital structure is the mix of equity and ------------
Answer: Debt

FBQ31: The capital structure is said to be optimum when the market value of shares is --------------.
Answer: Maximized

FBQ32: The ----------- of profits distributed as dividend is called the dividend-payout ratio.
Answer: Proportion

FBQ33: The ---------- ratio is the retained portion of profits.
Answer: Retention

FBQ34:  The --------- policy is determined by its impact on the shareholder’s value.
Answer: Dividend

FBQ35: Liquidity and ------------ affect investment in current assets in business organizations.
Answer: Profitability

FBQ36: ------------------- of an enterprise is affected by the level of management of current asset.
Answer: Liquidity

FBQ37: Risk of illiquidity (lack of liquidity), in extreme situations, can lead to a business --------------
Answer: Insolvency

FBQ38: -------------- assets if properly/efficiently managed would safeguard the business organization against risk of illiquidity.
Answer: Current

FBQ39: ------------ risks are risks that some accident may destroy or spoil some physical goods created by the work financed.
Answer: Physical

FBQ40: ------------ risks are those risks that arise from the fact that the producer’s skill or that of the subordinates may not be up to the expected level for the plan,hence it may fall short of achieving the intention
Answer: Technical

FBQ41: The simplest form of finance is where the whole of finance required by aparticular enterprise is provided by an ------------------. 
Answer: Entrepreneur

FBQ42: Partnership and Limited Liability Company are two main ----------- forms under which people join together on equal terms to provide the finance needed for an enterprise, sharing fully in both risks and profits.
Answer: Institutional

FBQ43: ------------------------ and Limited Liability Company are two main institutional forms under which people join together on equal terms to provide the finance needed for an enterprise, sharing fully in both risks and profits.
Answer: Partnership

FBQ44: The ------------------ oversees or manages the enterprise’s liquid assets, liabilities, payroll and cashier activities, credits and collections, forecasting, capital budgeting and investment and financing.
Answer: Treasurer

FBQ45: The Treasurer is an active participant in long-range financial -------------
Answer: Planning

FBQ46: In ----------  economy of a country, prices of goods and services aredetermined by the forces of demand and supply.
Answer: market

FBQ47: ----------- mechanism (system) is a vital organ of a market economy, showing the goods and services required in the community.
Answer: Price

FBQ48: The ---------- price is where demand and supply match.
Answer: Equilibrium

FBQ49: ------- is the expected variability of the income flow.
Answer: Risk

FBQ50: Business firms are frequently profit oriented with maximization of profitas the proper -------------
Answer: Objective

MCQ1: ------------------- defined finance “as money affairs or money matters”.
Answer: Oyekanmi (2003)

MCQ2: --------------- is an
example of external finance
Answer: Loan

MCQ3: The return to shareholders consists of …………. and capital gain
Answer: dividend

MCQ4: Money is the common denominator for the full range of activities performed in the business.
Answer: true

MCQ5: According to Anao (1993), which one of the following is an example of money or near-money?
Answer: Certificate of deposits

MCQ6: Which of the following is not a product of financial market?
Answer: Patent

MCQ7: Finance evolved from accounting
Answer: false

MCQ8: Undistributed profits is also known as ----------------
Answer: Retained earnings

MCQ9: The capital structure of a firm could be defined as -------------
Answer: The mix of equity and debt

MCQ10: ------------------ are risks of losses because of unforeseen intervention by governments.
Answer: Political risks

MCQ11: Economic risks are risks that arise from the fact that the producer’s skill or that of the subordinates may not be up to the expected level for the plan
Answer: false

MCQ12: Shareholders can be of two types, namely preference and --------------------
Answer: Ordinary

MCQ13: Financial decisions is concerned with the acquisition and not disposal of assets through commitment or recommitment of funds on a continuous basis.
Answer: False

MCQ14: Finance manager's duties include
Answer: Selecting and evaluating projects

MCQ15: Product pricing/costing policy are jointly determined by the --------------
Answer: marketing/sales department and financial planning staff.

MCQ16: The Treasurer is an active participant in long-range financial planning.
Answer: True

MCQ17: The accounting and control function for the finance manager include
Answer: Tax matters

MCQ18: Price mechanism is a vital organ of a ---------------, showing the goods and services required in the community.
Answer: market economy

MCQ19: Which one is not a limitation of profit maximization according to Pandey (2005)?
Answer: It is certain

MCQ20: Profit maximization objective is not always clear to stakeholders of the firm.
Answer: True

MCQ21: The account manager is responsible for performing finance functions in a firm
Answer: false

MCQ22: Which of the following was not always a major events in the life the firm for raising funds
Answer: Annual general meeting

MCQ23: Which one of the following is the regulator of the capital market in Nigeria
Answer: The Nigerian Securities and ExchangeCommission

MCQ24: -------------------- is the meeting point for investors and firms
Answer: Capital market

MCQ25: ----------- is an example of fixed asset
Answer: furniture and fittings

MCQ26: --------------------- is a book in which receipts and payment of money are recorded
Answer: Cash book

MCQ27: Which one is not an example of current liability?
Answer: Trade debtors

MCQ28: Profit after tax is  --------------- item
Answer: An income statement

MCQ29: The balance sheet is more important than other financial statements to report the activities and performance of the firm
Answer: false

MCQ30: Profit planning is not related to considering -----------------
Answer: Depreciation

MCQ32: Cash flow element include ----------------
Answer: Investing Activities

MCQ33: --------------- refers to the management of current  assets and liabilities
Answer: Working capital management

MCQ34: The aim of cash management is not to maintain adequate control over cash position to be able to keep the enterprise sufficiently liquid and to use excess cash in some profitable way.
Answer: False

MCQ35: Components of short-term asset are the following except
Answer: Creditors

MCQ36: Business need to hold cash to achieve the ------------- motive
Answer: speculative

MCQ37: A --------------- have the legal right to enter into a contract, sue and be sued in its name.
Answer: limited liability company

MCQ38: Operators of companies are by law to register with ---------------
Answer: Corporate Affairs Commission

MCQ39: The promoters of a limited liability company must apply for registration with ……..
Answer: Memorandum and Articles of Association

MCQ40: Long-term sources of funds represent 
Answer: Debenture

MCQ41: Debenture  stocks  are normally issued under a firm’s seal
Answer: True

MCQ42: --------------------- are the preference shares that allow for dividend payment to be deferred if a firm does not make adequate profit to pay such dividend
Answer: Cumulative preference shares

MCQ43: Which one is not an example of lease financing?
Answer: Debenture lease

MCQ44: ---------------- convey upon the holders the right to convert these shares into equity shares in accordance with the terms of issues.
Answer: Convertible preference shares

MCQ45: Budgeting helps to identify the ----------- desired
Answer: Output

MCQ46: Planning helps to identify the ---------- required.
Answer: Inputs

MCQ47: A financial plan is a budget that interprets some elements of a plan in financial terms.
Answer: False

MCQ48: ------------------------ is the financing decisions and practices of individual households, businesses and non-business
Answer: micro finance

MCQ49: Debenture  stocks  is also known as --------------
Answer: Corporate bonds

MCQ50: ----------- is a creditor to the firm.
Answer: A debenture stock holder

MCQ31: An enterprise’s long-term projected plan should reflect its long-term pricing policy.
Answer: True

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